Support

I've not had much interest from house sitters. What should I do?

You are welcome to edit the details of your assignment and include more about the things the house sitters can do in your area. You are also welcome to upload photos of your home and pets. Simply click the link in the confirmation email we sent you to edit the details. Enter the extra details, check the box to have the assignment resent to your house sitters, then click save. We'll resend the details of the assignment to all the house sitters covering your area.

What will a house sitter do?

A house sitter will take care of all the usual everyday tasks involved with running and maintaining a home. These may include cleaning, gardening, lawn mowing, garbage disposal, pool maintenance, general security, and caring for your pets.

In addition, you may wish to have your house sitter pay regular bills, readdress mail, or other similar tasks.

Business persons who work from home often find that a house sitter with suitable aptitude can be invaluable in helping to keep things running efficiently while they are away.

Who pays the bills?

For house sits lasting more than a couple of weeks it is common for the house sitter to pay for what they use (electricity, telephone, gas). Fixed bills such as land rates, mortgage payments, and so on are not usually the house sitters responsibility.

Can I get a written contract? What about a bond?

If you would like your house sitter to sign an agreement with you, we are here to help. We have an appropriate House Sitting Agreement available, which is similar to a standard rental agreement and covers the terms and conditions under which a house sitter may occupy your home.

How do I write a reference for my house sitter

Once you have closed the assignment by telling us who you have chosen, you will see a link on your assignment management page to write their review.

How do I recover my password?

We don't actually use passwords for homeowners. When you created your assignment we sent you a special link to manage it. Just click this link to update your assignment.

If you have lost that link, please use the contact form to let us know and we'll resend it to you.

What do I do if your system does not identify my address?

We do not actually need the full address. You can try your town / suburb and postcode. If that does not work, try entering the address of the nearest post office.